Overview
At 9Sender, privacy is not an afterthought - it is a core pillar of our platform architecture. We are committed to safeguarding the personal information of our users and their audiences.
Security First
End-to-end encryption for sensitive data.
Full Transparency
No hidden tracking or obscure data practices.
You're in Control
Manage or delete your data at any time.
Information We Collect
We collect information to provide, maintain, and improve our services. This includes:
Information You Provide
Account details (name, email), billing information, and the content you create (campaigns, templates, subscriber lists).
Automatically Collected
Device information (HWID, OS), IP addresses, usage logs, and interaction data to ensure platform security and stability.
Third-Party Sources
Data from integrated services (e.g., Google Workspace, OAuth providers) if you choose to link them to your 9Sender account.
How We Use Information
- To provide, operate, and maintain the 9Sender platform.
- To process transactions and send related billing information.
- To verify your identity and hardware (HWID) to prevent abuse.
- To analyze usage patterns and improve platform performance.
- To communicate with you regarding updates, security alerts, and support.
- To comply with legal obligations and enforce our Terms of Service.
Data Sharing
We do not sell your personal data. We may share information with trusted third-party service providers (like payment processors or cloud hosting) strictly for the purpose of operating our services, under strict confidentiality agreements.
Data Retention
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. Once your account is deleted, your data will be permanently purged from our active systems within 30 days.
Security
The security of your data is important to us. We implement robust, industry-standard security measures including data encryption at rest and in transit. However, no method of transmission over the Internet is 100% secure.
Your Rights
Depending on your location (e.g., GDPR, CCPA), you may have the right to access, update, or delete the information we have on you. You can exercise these rights directly within your account settings or by contacting our support team.
International Transfers
Your information may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Contact Us
If you have any questions about this Privacy Policy, you can reach our support team through the live chat available in your member dashboard.
Questions about privacy?
Our Data Protection Officer is available to address any concerns regarding your personal information.
Our Commitment
9Sender is committed to maintaining compliance with major global data protection frameworks, including GDPR and CCPA. We regularly audit our security practices to ensure your data remains protected.